All I can say, is the service is “exceptional”! Not only having a service person that truly loves helping and providing expert service, but the carpets and area rugs, and the furniture have never looked or smelled better! And it is just great to have a service technician that truly loves the work and the opportunity to provide a very specialized service to the public! Thanks so much! I will definitely be using Jones Chem-Dry on a “bi-annual” basis to ensure that my carpets and area rugs are clean and that the life of my house whole investment is secure!